Q. Where are you located? 

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A. Visit Find Us for more information.

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Q. Do you take my insurance?

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A. Our practice accepts most major commercial insurance plans (Blue Cross, Aetna, Humana, etc.)  as well as Medicare. If we are not in-network with your plan or you do not have insurance you can be seen as a cash pay patient, which is often a fair and reasonable way to get care. 

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Q. What services does Dr. Mackin provide? What is her role as a family doctor?

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A. As a family doctor Dr. Mackin provides primary care services for the entire family. This includes preventative care, physicals, sick visits, minor procedures, and chronic disease management. By providing a variety of services to her patients, Dr. Mackin is able to ensure that patients only need to go see a specialist when specialty services are medically necessary for her patients. Dr. Mackin also helps patients determine when specialists are needed and helps work with patients to get them through this complex process as best as she can. 

 

Q. What hospital does Dr. Mackin go to?

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A. Dr. Mackin does not round at any hospitals. Her practice is outpatient only. This allows her to have more availability for her patients in the office. If you become seriously ill we recommend that you seek care at your nearest ER. If you are our patient and are admitted to the hospital Dr. Mackin will see you for follow up and request records from the hospital where you chose to go.

 

Q. Are there any services that Dr. Mackin doesn’t provide?

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A. Yes, if a service or complaint falls out of the realm of her training or expertise she will suggest that you see a sub-specialist physician. If you have tried several treatments under her care and you have not gotten better she will likely recommend a second opinion from a sub-specialist physician. This includes certain controlled substance medications including pain medication.

 

Q. Does North San Antonio Family Medicine accept pediatric patients?

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A. Yes! We see patients of all ages.

 

Q. What does the practice think about vaccines? Can we opt out?

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A. Pediatric patients will be expected to adhere to standard recommended immunization schedules. Parents who choose not to immunize their children will be asked to switch their child’s care to a clinician who better adheres to their values.

 

Q. What about vaccines for adults?

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A. We typically stock flu vaccine during flu season and Tdap for adult use. The rest of our in stock vaccines are pediatric vaccines.

 

Q. Are you taking new patients?

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A. We have limited new patient availability.  Please contact the office regarding our current availability for new patient appointments. 

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Q. Am I able to communicate with Dr. Mackin or other office staff via e-mail?

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A. We don't allow any patients to communicate with us via e-mail due to the fact that e-mail is not a secure method of communication.  However, we do have a secure patient portal for this purpose! And with the latest in technology you can use it to send messages, documents, and photos. However, keep in mind that the patient portal should never be used for emergencies (that's what 911 and your local ER are for). Also, many issues brought up on the patient portal will be more appropriate for an appointment, so don't be surprised if after sending a message on the portal you are asked to schedule an appointment.

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Q. I have more questions about this practice. Where do I find answers?

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A. Give us a call at 210-892-2971. We will do our best to answer your questions.

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